Common Mom

So 6 weeks or so ago I got my new Dell laptop - woo hoo! One of the first things I tried to do was burn some photos to a CD and then to a DVD. Nothin’ - all it did was lock up the PC . . . hard reboot. It would churn and churn and churn for about 3 hours, telling me it was burning the photos to the disc, but then crap out at the end. Not happy!

So I get online with Dell support one morning . . . it’s IM support . . . I can type fast . . . their support guy can’t. Anyhoo . . . he ended up taking over my PC remotely and would tell me when to put in a readable disc . . . I would . . . he’d do stuff and try to burn files to it . . . it wouldn’t work. 1 1/2 hours and 6 ruined discs (CDs and DVDs) later, one finally worked - he got one friggin’ file to burn to one disc. Whoopdy doo! His declaration was that the discs were just bad. Um, really? NOT! I do not accept that only 1 of every 6 discs is usable in an entire spool. And also, Hubby has the exact same laptop, but a couple years older, and he can burn whatever he wants to any of the discs in about 30 seconds . . . even the same files I tried on my PC! So it’s not the discs. “Well, from time to time discs on a spool are bad. That’s the answer.” What (pause for dramatic effect) EVER!

I was so mad!!!

So I let it go a couple weeks, then tried again . . . nothing worked. I bought new spools of CDs and DVDs . . . no good. Hubby was nice enough to call them yesterday to try to work all of this out . . . 2 hours 3 minutes and 8 ruined discs later, the support guy concluded that it worked, but we could only burn music files. Um, EXCUSE me?! We did NOT buy a brand new laptop with a DVD burner so we could put music files on it. Sheesh! Then the support guy says “Well, we need to restore the system to it’s original factory setting - you’ll lose all your data on your hard drive, but that’ll fix it.” Um NO again! It hasn’t worked since day 1! Not happening. THEN, he says it must be a software issue so he’ll transfer us to software support . . . for $50. Um no . . . how about you just send me out a new DVD burner and we’ll call it good - because this one DOES NOT WORK!

He finally agreed . . . sheesh.

Is it too much to ask that when I order a new computer, it works? And that if it doesn’t, they fix it - free?

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