So we bought a horse trailer last March. It was a 2014 model, but it was new.
We never used it at night, and I guess on the rare occasion that we might have, we never had anyone follow us.
A couple weeks ago, Princess was packing the tack room for a show. She tried to turn on the light, but it didn’t work. We’d never needed it before because it was always light enough out.
So I tried. Still didn’t work – apparently I’m NOT magic – who knew?
Confirmed that the trailer was plugged into the truck. Checked the light in the horse part of the trailer. It worked. Tack room light still did not work.
Turned on the lights in the truck. Still no tack room light.
Turned the truck on and turned the lights on. Still no tack room light.
Wasn’t the end of the world – got the awesome camping lantern out the camping box o’ stuff I took out the camper when I sold it – worked like a charm.
Went to the gymkhana and the person following us told us that the right tail light and running light weren’t working – BUT the brake lights and blinkers worked (we always check with flashers, so didn’t realize the few running lights weren’t working).
Plugged the trailer into a different vehicle the next day to rule out a short in the truck hookup.
Still had the same lights not working.
I finally get around to taking it to the trailer place we bought it from.
9:45 a.m. – I drop it off and tell them again that the right rear running light doesn’t work and the tack room light doesn’t work. All other lights work. And the right blinker and brake lights work. I hooked it up to another vehicle and they still didn’t work. So I’m guessing it’s a short in the wiring.
10:15 a.m. – Phone rings while I’m driving home. “Trailer is done. There was nothing wrong with the lights. We hooked up our tractor and turned the flashers on and everything works fine. You have to have the trailer plugged into the tow vehicle for the lights to work.”
10:17 a.m. – Are you effin’ kidding me?! Didn’t I just TELL you my troubleshooting steps? Try again! (My filter WAS working and I was nicer. They agreed to continue checking it out.)
11:30 a.m. – Phone rings. “Trailer is done. They had to rewire faulty wiring in the right running lights, but it works now. The tack room light was fine. You have to have the truck lights on for that to work. The total for the labor is $68.” Silence from me while I decide what to say.
1:30 p.m. (really 11:30:36, but it felt like I waited in silence for a couple hours!) – I tell him that the tack room light has never worked. Did they even check it?! Guy tells me they don’t have the tack room key. I tell him I offered to leave it, but they didn’t want it and that we’d unlocked it before I left. He said they couldn’t get the door open. THEN HOW THE HELL DO YOU KNOW THE FRIGGIN’ LIGHT DOES OR DOES NOT WORK?!!! I said try pushing IN on the door a bit while you pull the handle. He said he’d call back.
1:30 p.m. (for real) – Phone rings. “Ma’am. We got the tack room door open. It was tough, but we figured it out.” ***Seriously? My 12 year old daughter opens that tack room door every day without trouble.*** “Turns out the tack room light wasn’t working. So we went ahead and fixed that wiring for you since we had the trailer here for service. The price will be $74 total. You can come get it anytime.”
O. M. G.
I went up the next day to pick up the trailer, all ready with my spiel about how the trailer is less than 6 months old and should be under warranty and I shouldn’t have to pay for incorrect wiring. But, amazingly, my filter was working yet again 😉
The guy helping me was super nice. But he had trouble, saying he couldn’t find an amount on the ticket. I told him the guy told me $74, but that I didn’t feel I should pay since it was under warranty. He said he had to find the amount for me to pay – didn’t even listen to me. Found another guy. That guy was even MORE confused that they ticket was in the done pile but had no amount on it. Guy #3 – same thing. Totally flabbergasted, and not one of them would listen to me.
Finally, the young guy I usually get to work with walks in. I tell him what we’re doing, which trailer was mine, and that the guys can’t figure out my ticket. After 10 minutes (no joke) of young guy telling original guy + his two buddies that it’s warranty work and I don’t have to pay, they finally say “Well. Nothing we can do about it. We fixed your trailer for you so I guess you can take it and we’ll get in touch with you if we need payment.” WTH?!
So young guy and I head toward the door so he can go get the trailer out of the storage area and bring it around with his tractor. Guy #1 says “Little Lady? Did you bring your husband with, or do you need help backing the truck up to the trailer?”
Oh yes he did! AND surprisingly, he’s still alive.
Young guy was much smarter than original guy and just kept walking as a human shield between me and the guy at the counter.
I got the trailer. Young guy was awesome and nice. All the lights worked. I didn’t have to pay for it. And I didn’t kill anyone.
I call that a success 😉
***Full Disclosure – I’ve had nothing but great experiences with the trailer place in the past (which is why I’m not naming them). Young guy told me outside, as he shook his head, that guy #1 was new and clearly needed some work in the customer service department. Um, ya think?!